Once in a while you may notice that legitmate email messages end up in your spam folder or actual spam email messages in your inbox. CloudMail offers individual users and site administrators the ability to control spam filtering.
Modify Individual User Spam Filtering
Each individual user account within CloudMail has the ability to adjust spam filter settings. This is necessary when you are seeing too many legitimate emails go into your spam inbox, or visa-versa. In order to modify this to increase or decrease the amount of emails that are flagged as spam, simply log into your CloudMail account and select the following menu items starting from the left side of the screen: Settings > Filtering > Spam Filtering. Under the "Options" tab, select the "Override spam settings for this account." This overrides the default settings that are set for the entire domain.
Next, click on the "Actions" tab to adjust the actions that take place when a message reaches a certain spam weight. Be sure to save your work when you're done.
Modify Entire Domain Spam Filtering
If you would like to modify the spam filtering settings for your entire domain, simply log into CloudMail using the administrator account. Once logged in, select the following menu items starting from the left side of the screen: Settings > Domain Settngs > Filtering > Spam Filtering. Select the "Override sam settings for this domain". This overrides the default settings that are set for the entire domain.
Next, click on the "Actions" tab to adjust the actions that take place when a message reaches a certain spam weight. Be sure to save your work.
Keep in mind that these will become the default settings for all of the users within your account. The individual users do have the option to override these settings by following these steps to modify the spam filtering on an individual user basis.